Refund policy

At The Wave Universe Clothing, our goal is to ensure you are satisfied with your order. Eligible orders shipped to Canada, the United States, and the European Union can be returned within 14 days of delivery, subject to the conditions below.

14-Day Returns: Canada, United States & European Union

  • You have 14 days after receiving your item to request a return.
  • To be eligible, your item must be in the same condition you received it: unworn, unwashed, and unused, with tags, in its original packaging, and with proof of purchase.
  • To start a return, contact us at contact@thewaveuniverse.com. Items sent back without first requesting a return will not be accepted.
  • Customers are responsible for return shipping costs, including customers in the United States. There is no restocking fee.

International (Rest of World)

  • All orders shipped outside the U.S., Canada, and the EU are considered Final Sale.
  • We cannot accept returns or exchanges due to unpredictable customs processes and high international shipping costs.
  • Exceptions apply only in cases of defective, damaged, or incorrect items. Please contact us within 7 days of delivery with proof.

Damages and Issues (All Regions)

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right. If you receive a defective, damaged, or incorrect item, we will cover any return shipping required to resolve the issue.

Exchanges

The fastest way to get the correct item is to return the item you have (if your region is eligible) and make a new purchase once the return is approved.

Refunds

  • We will notify you once we’ve received and inspected your return and let you know if the refund has been approved.
  • If approved, refunds are issued to your original payment method within 10 business days.
  • Please note that it may take additional time for your bank or credit card provider to process the refund.
  • If more than 14 business days have passed since your refund was approved, please contact us at contact@thewaveuniverse.com.

Exceptions / Non-Returnable Items

  • We cannot accept returns on items clearly marked final sale, gift cards, or customized / special-order products.