Shipping policy
Track Your Order
Once your order ships, you’ll receive a confirmation email with your tracking number. You can also check its progress using your email or tracking number:
Order Processing
In-stock orders are normally processed within 1–3 business days before dispatch. Processing time is separate from the delivery estimates below.
For pre-order items, please refer to the product page for the estimated dispatch date.
Estimated Delivery Times
The following estimates apply after your order has been dispatched:
| Destination | Estimated delivery |
|---|---|
| United States | 5–7 business days |
| Canada | 5–10 business days |
| United Kingdom | 3–5 business days |
| Europe & other international destinations | Varies by destination—contact us for an estimate before ordering |
Business days exclude weekends and public holidays. Delivery times are estimates, not guarantees. Customs clearance, carrier delays, weather, and peak shipping periods may affect arrival times.
Tracking Updates
Tracking updates may be limited during international transit, customs processing, or handoff between carriers. A gap in tracking updates does not necessarily mean your package is delayed.
If your order has passed its estimated delivery window, please contact us with your order number so we can help check its progress.
Customs, Duties & Taxes
All orders are shipped Delivered Duty Paid (DDP). We cover customs duties and import taxes, so you will not be charged additional import fees at delivery.
If a carrier requests an unexpected customs or duty payment, please contact us before paying.
Damaged Orders
If your order arrives damaged, please contact us promptly with your order number and photos of the item and packaging. Keep the packaging and items while we help resolve the issue.
Returns & Refunds
Please visit our Return Policy for eligibility, return instructions, and refund details.
Need Help?
Email contact@thewaveuniverse.com or use the live chat on our website.
